Stocked Parts
We carry standard-gauge galvanized lift cable, drum sets, and the bottom brackets that go with 1990s-era torsion setups, because that's what most Arlington calls turn out to be. What we don't stock on the truck is anything for an odd or discontinued door width, or older extension-spring hardware from before that build window, since it shows up less often out here. If your door falls into one of those categories, we'll tell you on-site rather than guess, and if a part needs ordering, we'll say so before we start rather than after.
The Complications
A snapped cable on a torsion system usually means the door is stuck partway, and the fix is straightforward if the springs and drums are in decent shape. Where it gets more involved: if the cable snapped because the drum bearing seized, or because the track's been bent from someone trying to force the door with a bad cable, you're not just replacing wire. We'll open that up and show you before quoting anything extra. One honest limitation - we don't repair openers here, only the door and its lift hardware, so if your opener's grinding or not responding, that's a separate call, not part of this job.
Booking a Visit
If your door dropped crooked, stuck in the tracks, or won't budge at all, that's consistent with a snapped or slipping cable and it's worth a call before you try to force it open yourself - that's how tracks get bent. We'll ask when the door was last serviced and whether it's springs or cables you're hearing complaints about, since on a house from the mid-90s it's often one leading to the other.
What You Are Seeing
A door that hangs unevenly, one side lower than the other, or a loud bang followed by the door refusing to move - that's a snapped cable, not a spring in most cases, though the two get confused. Fraying near the drum, visible on a slow manual lift, is the warning sign before the snap. If you catch it there, the repair is cheaper and faster than after it lets go and the door comes down on one side.











